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Reference Question of the Week – 10/28/07
I know I kind of missed the boat with these (after all, Halloween was three days ago - now it's time for Christmas), but here are two Halloween-related questions from this week: Halloween Question 1 A...
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Reference Question of the Week – 11/4/07
While sitting at the desk, two older Indian men (from India - this is important) approach me. One didn't speak English very well, and so hardly said anything. The other man asked me if there were any...
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Now Hiring
My consortium has a very important opening right now, and I'm hoping that by getting the word out as much as possible, a great candidate will be found. The job title is "Assistant Director for User...
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Reference Question of the Week – 11/11/07
A patron called in, on her cell phone, while driving*, and asked: Can you look up and see who a phone number belongs to? Big Brother-type questions always give me the creeps. I know there are...
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Patrons Participating in Library 2.0
I'm sure there are lots of little stories like this in the library bloggy world, but here's mine: Earlier this year, my library uploaded to flickr a set of historical photographs taken around town in...
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Reference Question of the Week – 11/25/07
The phone rings... Me: Reference desk, can I help you? Patron: This is a bizarre question, but I don't have a dictionary, so you can't tell me what "utensil" means, can you? I thought it an odd mix of...
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“Live Free or Die Harder” Download
In each of the DVD copies of "Live Free or Die Harder" purchased by my library, we found the little insert shown here. I'd never seen this before, but it is instructions on how to download a digital...
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Providing Access to Information, with a Shovel
Like much of the country today, Chelmsford was hit by the "fast-moving, intense" snow storm. And, throughout most of the storm, my library stayed open. Even though I do not know what they are, the...
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Reference Question of the Week – 12/9/07
A high school student walks up to the desk and asks if there are any "picture programs" on the computers. After a bit more questioning, I realize he's looking for a photo editor, like Photoshop. It...
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Reference Question of the Week – 2/24/08
This is a question I've gotten in various forms, and I finally have an answer for it. Usually, the reference interview goes something like this: Patron: I can't open a file on your computer. Me: Oh;...
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